Website Support
Fixed-price website support for owner-managed self-catering websites. Tell us what is not working, and we will investigate the issue, explain what is causing it, and resolve it where practical.
We mainly work with WordPress, but can often help with Wix, Squarespace and common website tools where the issue is practical and accessible.
Sound familiar?
- Something on your website is not working properly, and you are tired of trying to work out why.
- A form, booking widget, page feature or plugin is behaving differently from how it should.
- You need a clear technical answer before you waste more time troubleshooting or guessing.
What’s included
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Investigation and diagnosis
We look into the specific issue and identify what is most likely causing it.
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Fix where practical
If the issue can be resolved within the scope of the support request, we will deal with it.
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Plain-English explanation
You will understand what happened, what was done, and what the next sensible step is.
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Recommended next steps
If the issue is bigger than a quick fix, you will know what your options are before committing to more work.
How it works
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Tell us what is happening
Send your website address, a short description of the problem, and any screenshots, links or error messages that may help.
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We investigate
We review the issue, identify the likely cause and resolve it where practical.
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We'll explain what we found
You receive a clear summary of what happened, what was done, and any recommended next steps.
This is for you if…
- Something on your website is not working as expected.
- You are not sure what's causing the problem.
- You are tired of troubleshooting.
- You need a second opinion.
- You would rather have someone investigate it properly.
- You need a clear answer.
Scope & fit
This fixed-price service covers investigation, diagnosis and practical troubleshooting of one specific website issue.
Standard support is scheduled. If the issue is urgent, tell us — if we can help quickly, we will confirm availability and confirm quote for your approval.
If the issue turns out to require more substantial development work, specialist support or changes outside our control, we will explain the options before proceeding.
A good fit if…
- Website features that have stopped working
- Contact forms and enquiry issues
- Booking widgets or integrations not loading properly
- WordPress errors or warnings visible on the live site
- Wix, Squarespace or WordPress troubleshooting
- Performance concerns
- Technical second opinions
- Google Maps or other embeds showing errors or not displaying correctly
Probably not if…
- Full rebuilds, redesigns or larger development projects
- Ongoing maintenance or regular support
- Existing managed clients, who should contact us directly instead
Questions
What information do you need?
Your website address, a description of the problem, what you expected to happen, and any relevant screenshots, links or error messages. If investigation requires access, we may also need administrator credentials.
Will you definitely fix the problem?
We will always investigate and diagnose the issue. Many problems can be resolved quickly. If the issue requires substantial development work or changes outside our control, we will explain the options available.
How long will you spend investigating?
This service covers investigation, diagnosis and troubleshooting of a specific website issue. Many problems can be identified and resolved quickly. If the issue turns out to require more extensive investigation or development work, we will explain the situation and discuss the options before proceeding.
What if my website isn't WordPress?
That is fine. While we frequently work with WordPress, we can also investigate websites built on Wix, Squarespace and other common platforms where appropriate.
Does this include follow-ups or ongoing support?
No. Website Support is a one-off troubleshooting service for a specific issue. If you would prefer ongoing management and maintenance, one of our managed services may be a better fit.
What if you can't help?
If it is clear the issue sits outside our expertise or is unlikely to benefit from our involvement, we will tell you. Where possible, we will point you in the right direction.
What happens if the problem is bigger than expected?
Sometimes an issue uncovers a larger problem. If that happens, we will explain what we have found, what can realistically be achieved within this service, and what your options are. No additional work will be undertaken without your agreement.
Question not answered? Ask it here and we’ll reply directly. Ask a question
In plain terms
You do not need another forum thread that sounds plausible but may not apply to your website. You need someone to look at the actual issue, explain what is happening, and tell you what can sensibly be done next.
Website Support
Get a clear answer to a specific website problem.
£95