Offer

Website Support

Fixed-price website support for owner-managed self-catering websites. We'll investigate a specific problem, explain what's causing it, and resolve it where practical.

Suitable for WordPress, Wix, Squarespace and other common website platforms - we can usually help whether your website was built by us, another agency, or yourself.

Website Support

£95

For when…

  • Something on your website isn't working as expected.
  • You're not sure what's causing the problem.
  • You're tired of troubleshooting.
  • You need a second opinion.
  • You'd rather just have it fixed than investigate it yourself.
  • You need an answer.
Request support

Need website help?

Something stopped working?

Maybe enquiries aren't arriving. Maybe a booking widget isn't behaving as expected. Perhaps a plugin update broke something, or you're seeing error messages that make no sense.

The goal of this service is simple: identify the problem and get you moving again.

We'll investigate the issue, work out what's causing it and resolve it where practical.

If the problem turns out to require more substantial work, we'll explain exactly what's going on and what your options are.

How it works

  1. Tell us what's happening.

    Describe the problem and your website.

  2. We'll investigate

    We'll review the issue, identify the cause and resolve it where practical.

  3. We'll explain what we found

    You'll receive a summary of our findings and any recommended next steps.

Occasional help, when you need it

When something on the website isn't working, you can absolutely spend your evenings trying to figure out what broke.

Or you can hand it over.

We're always happy to help with occasional jobs, quick fixes, troubleshooting and advice, on a simple fixed-price basis.

Great for

  • Website features that have stopped working
  • Contact forms and enquiry issues
  • Booking system integration issues
  • Wordpress errors and warnings
  • Performance concerns
  • Technical second opinions

Probably not a fit if…

  • You need guaranteed same-day support.
  • The issue is business-critical and requires an immediate response.
  • You're already a managed website client.

FAQs

What information do you need?

Your website address, a description of the problem, what you expected to happen, and any relevant screenshots or error messages.

If investigation requires access, we'll also need administrator credentials.

Will you definitely fix the problem?

We'll always investigate and diagnose the issue. Many problems can be resolved quickly. If the issue requires substantial development work or changes outside our control, we'll explain the options available.

How long will you spend investigating?

This service covers investigation, diagnosis and troubleshooting of a specific website issue. Many problems can be identified and resolved quickly. If the issue turns out to require more extensive investigation or development work, we'll explain the situation and discuss the options before proceeding.

What if my website isn't WordPress?

That's fine. While we frequently work with WordPress, we're happy to investigate websites built on other platforms where appropriate.

Does this include follow-ups or ongoing support?

No. Ad hoc Support is a one-off troubleshooting service. If you'd prefer ongoing management and maintenance, our Managed Websites service may be a better fit.

What if you can't help?

If it's clear the issue sits outside our expertise or is unlikely to benefit from our involvement, we'll tell you. Where possible we'll point you in the right direction.

What happens if the problem is bigger than expected?

Sometimes an issue uncovers a larger problem. If that happens, we'll explain what we've found, what can realistically be achieved within this service, and what your options are. No additional work will be undertaken without your agreement.

What's up?

Fill in the form, or message on . We'll review the information, confirm we can help and send a payment link. Once payment is received we'll begin investigating.